WE OPEN, Inspect, and Test All Guitars, Effects, Amplifiers, and our instruments are tuned, cleaned, and cared for daily.
All Instruments are in stored in a Humidity and Temperature Controlled Room
Return requests must be made within 2 days of delivery.
To request a return, please Email us first, [email protected]
Sale items, discount items and special orders may not be returned.
To ensure a return is processed as quickly as possible, and to help avoid a return adjustment, please follow the following checklist:
Items must be returned in the condition they were received, including all accessories, documentation, and original packaging materials.
If your package was originally shipped double-boxed, please return the unit the same way.
The product should be packed in the original product box with the UPC codes intact.
When shipping back your purchase, please do not use duct tape or other adhesives that can leave a residue.
Please use a shipping method that is trackable, such as UPS or USPS.
Remember that if your order was shipped for free, the cost of outbound shipping will be deducted from your return credit.
Insure your package when shipping back to us. When purchasing your own shipping labels, packages get damaged en route, and if that happens, we want you to be covered.
Free Shipping does not apply to special orders and oversized/overweight products.
If you return your purchase, then the cost of shipping will be deducted from any refund or credit.
Damages must be reported with in 48 hours and all packaging, materials and boxes must be saved. We will report the claim to the shipper, who will then pick up the item from you. This can take up to 7 business days. When UPS picks up the item we will refund your purchase including shipping.